Privacy Policy
Effective Since: [Jan 2022]
Maison Yusif
At Maison Yusif, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit maisonyusif.com, shop with us, or interact with our services (together, the “Services”). By using our Services, you agree to the practices outlined below.
1. Scope of This Policy
This Privacy Policy applies to the Maison Yusif website (including subdomains), online store, and digital services. It does not apply to third-party sites we link to (such as payment gateways or social media platforms), as they have their own privacy policies. We encourage you to review those before sharing any information.
2. Who We Are
Maison Yusif is Ghana’s first niche fragrance house, crafting luxury scents with exceptional care. The data controller responsible for your personal information is:
Maison Yusif Fragrance.
27 Royalt Castle Rd, Accra
Accra, Ghana
Email: [email protected]
3. Information We Collect
3.1 Information You Provide
We collect information when you interact with us, such as when you place an order, subscribe to emails, or contact us. This may include:
- Contact information: Name, email, phone number, billing and shipping address.
- Account details: Username, password, and preferences.
- Payment information: Payment confirmations (handled securely by our payment gateways).
- Order details: Products purchased and order history.
- Marketing preferences: Newsletter sign-ups and event RSVPs.
- Customer feedback: Reviews, survey responses, and inquiries.
3.2 Information We Collect Automatically
When you browse our website, we automatically gather:
- Device data: Browser type, operating system, IP address.
- Usage data: Pages viewed, products clicked, time spent on site.
- Cart data: Items added to your cart (for abandoned cart recovery).
- Cookies and tracking technologies (see Section 8).
3.3 Information from Third Parties
We may receive data from:
- Payment gateways (Paystack and PayPal) to confirm transactions.
- Shipping providers for delivery status updates.
- Analytics tools to understand website performance.
- Social platforms if you interact with our accounts.
4. How We Use Your Information
Your data helps us provide an exceptional shopping experience. We use it to:
- Process orders, payments, and deliveries.
- Send order confirmations and updates.
- Respond to customer inquiries and handle returns/refunds.
- Personalize your shopping experience.
- Improve website functionality and detect fraudulent activities.
- Send promotional messages (if you have opted in).
- Fulfill legal obligations, including tax and accounting requirements.
5. Sharing Your Information
We value your privacy and never sell your personal information. However, we may share data with:
- Trusted service providers: Payment gateways (Paystack and PayPal), shipping companies, and IT support.
- Legal authorities: When required by law.
- Business partners: In the event of a merger or acquisition.
- With your consent: For specific requests or collaborations.
6. Cookies & Tracking Technologies
Cookies help us enhance your experience by remembering your preferences and tracking site performance.
- Essential cookies: Required for checkout and site functionality.
- Analytics cookies: Help us improve our website.
- Marketing cookies: Deliver personalized promotions.
You can disable cookies through your browser, but some features (like your shopping cart) may not function properly.
7. Data Retention
We keep your data only as long as necessary for order processing, customer support, and legal compliance. For example, order records may be retained for a specific period for tax purposes. Once no longer needed, we securely delete or anonymize your data.
8. Your Rights
Depending on your region, you may have the right to:
- Access, correct, or delete your personal information.
- Request details of how your data is used.
- Opt out of marketing emails.
- Request data portability in certain cases.
To exercise your rights, email us at [email protected] with the subject line “Privacy Request.”
9. Payment Gateways
We use Paystack and PayPal as our payment processors. Some of your data (such as billing information and transaction details) may be securely transmitted to these providers to process payments. Please see:
10. Data Security
We take security seriously and use industry-standard measures such as:
- SSL encryption for all transactions.
- Secure servers and data storage.
- Limited access to sensitive information.
While we do our best, no online platform is 100% secure. We encourage you to safeguard your account credentials.
11. Children’s Privacy
Our site is not intended for children under 18. We do not knowingly collect data from minors. If we learn that we have, we will delete it immediately.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Effective Date” at the top. Your continued use of our Services means you accept these updates.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Email: [email protected]